Beware of PGT's purchase called New South Window S...

Beware of PGT's purchase called New South Window Solutions. They were NOT a solution for us.

I was excite that PGT was purchasing New South Windows. Big company with years of experience should be good for a company. New South is a disaster to it's customers, just check the BBB reviews / complaints. Dishonest salesman, poor communication, sloppy work, and so far, zero follow through. They failed our inspection on 3 counts then just let the permit expire. I have no idea whether they're coming back. I begged New South not to remove the old windows / doors from our window wall if things couldn't be centered. After missing by an inch, New Souths marketing manager said centering was not specifically in the contract, so that shouldn't be an issue. Their egress window latches ended up 7' from the floor. To that they said those should only be latched in a hurricane. Apparently emergencies don't happen then?? These guys should be delivering pizza, not installing hurricane rated windows.

Impact windows and doors can run $30K-$50K on even a modest home. So who can you trust if even a PGT owned company can't do the job right? Homeowners need a company who isn't afraid to stand behind it's products. Maybe the answer is national chain box stores. Sub-contractors aren't always perfect, but the box store becomes the general contractor and WILL stand behind the work. If you have trouble at a local store, you can contact corporate who are usually quicker to resolve issues. What good is a "Lifetime" warranty, if it means a lifetime of substandard work. New Souths spin doctors expected us to lower our standards. Minutes before New South failed the county inspection I had two managers and a salesperson here telling me what a great job they had done. They failed with missing fasteners, unsafe egress units, and misaligned window wall units.

PGT's reply below basically said NSW will honor NSW's warranty. New South hasn't even honored the original installation. Again, what good is a lifetime warranty if it means a lifetime of substandard work. PGT didn't do the work or sell the windows, but they do own the company. They should have an obligation to what are effectively PGT customers.