ksinc_11

Review of Saskatoon Motor Products Ltd.

Brought my 2017 chevy truck in for the back window...

Brought my 2017 chevy truck in for the back window recall (third visit) since the sliding back window started leaking, discovered when I washed it, and they were the last people to touch it so I figured they could take a look at it... I told them about everything and where the water came in and how it was all over the back seat (have pics) but the service advisor said they would have to test it themselves and possibly charge me for it... then she tried to add in an oil change service on the work order when I specifically said I only wanted the recall looked at on the phone! Trying to sneak it in before I sign it and leave.
I understand its a business that needs to make money but its hard for a customer to have trust in them when that happens. Not that customer service really treated me with respect since I bought the truck new and I'm only 25... why would I buy a truck there again anyway?
To top it off, I left the truck there for a full day and I get a call at the end of the day saying they didn't have time to get it in.... SERIOUSLY?!! That's why I made an appointment in the first place!! She hands me the keys and does not mention booking another appt... its been a week with no call back. DO NOT GO TO SMP FOR CUSTOMER SERVICE. Get a truck and get out