Dancelle Duff

Review of Hampton Inn & Suites Downtown ...

I stayed at this hotel while I attended my daughte...

I stayed at this hotel while I attended my daughter s graduation from Albany University this past weekend.When I went to check in, I inquired about the parking as I noticed there was a parking lot in the back of the building and one directly across the street. As I inquired I was told that the parking lot in the back was $16 and the one across the street was $10 and I was advised by the receptionist at the desk named Abdul to park in the parking lot across the street as we were allowed to because we were staying at the hotel, pay at the machine and place the receipt in the windshield of my car, which I did. The next morning I woke up and checked out and went to the parking lot only to discover my car was gone. When I inquired with the folks that owned the church that the lot was attached to, I was told that I wasn t allowed to park there so my car was towed. When I called the tow company , the said I had to pay $190 CASH only to receive my car. I was infuriated. When I went back into the hotel and spoke with the day time receptionist, he kept saying that he didn t know why I was instructed to park there and he was trying to reach the general manager who apparently owns the place, he called and texted Mr. Mohamed Hemmid who never answered any of the calls or text. I was able to get the manager s number and called several times myself and he never answered or called back. When I went to pick up my vehicle, the guy had all of my info already filled out on the paper and ready for me to sign which was strange since he didn t know me and shouldn t have know any of my info or which vehicle was mine, since I wasn t the only vehicle towed. I was able to speak with 2 other guests that stayed here who faced the same situation and it appears as though this may all be a scam with hotel and the tow company Osborne Towing in Albany. I am reporting this hotel to the BBB and my company s website for it to be immediately removed, as I am an airline employee and my company offers this hotel on its site to us at a reduced price. I am still attempting to reach the manager to be refunded my $190 but he still isn t answering or responding. This place is horrible, do not go here as you will be scammed! Also there s some reviews on the tow company that suggests that they are criminals and needs to be out of business.