When my husband died in June he had more than $300...

When my husband died in June he had more than $300 in credit. I finalised his account and organised the payment of his final bill. I asked for the balance to b refunded but was told unless I could produce paperwork naming me as executor. I explained he died intestate and I am his next of kin as we were married 42 yrs and was told they would issue a cheq. I rang again in Sept and was told I just had to wait. I rang again in Nov and was told there was no record of my refund request and ut could take up to a year. Not bad enough losing my husband and having to move I now have to wait and $368 is a lot of money to me and they dont pay interest either. Time the ombudsman noted some of these reviews from unhappy customers