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Review of LeasePlan USA

If it were possible to do zero stars I would. As I...

If it were possible to do zero stars I would. As I write this review I have currently been on hold for 22 min. and 44 sec. at this point our fleet customer has missed their oil change app. because Lease Plan USA HAS to have us call in before any work is started. It makes me and the company I work for look bad because of crappy lease plan customer service. At this point the customer is already upset and gone. I'm just still on hold in HOPES that I can have some supplies sent like water and food because any longer on hold I might die.

Update from after call : total hold time was 38 min. That's unreal and then when I told the guy he could care less. The only good thing is the manager called and apologized and have me a program to sign up to get faster P.O. generation. Still doesn't change the fact that we look bad to numerous customers because of hold times.