I have used vivid seats, as well as used their pro...

I have used vivid seats, as well as used their promotional e-mails to learn about upcoming events for a couple of years. Until today, I did it all online and used my best judgement to chose best value seating.
This time, I really needed to not take any chances, so I used live chat. They asked me for my number to call me back in person, in order to help me best. I thought they will not call because I was not even in the U.S. But Charlie Davis called me back within 10 minutes! He was very professional, friendly, as well as well informed about the seating arrangement. His helped me find the best location seats for my price point. And it was all done within a 5-10 minutes call. He followed instantly with a confirmation e-mail.
This was a most pleasant experience and I am happy to know I got good tickets for such a demanded event. ( I was going to a "One Night Only" Andrea Bocelli concert that was nearly sold out on many other sites.)
Thank you very much for a great service and from now on I will call for all my tickets.