A shame the way they have to serve people with pas...

A shame the way they have to serve people with pasotism and slowness, I have been waiting months for me to send me a certificate that they ask me for work, when they told me that it would not exceed one month, I call by phone and they do not give me information When will I get there, they simply say wait, they do not keep a record of the people requesting them and if you request some information they simply pass you from one department to another changing of person in order to drain the problem, outrageous.