Yago Perez

Review of Telefónica

Pathetic service and pathetic customer service. Wi...

Pathetic service and pathetic customer service. With Imagenio, continuous Wi-Fi and cable signal cuts make stable navigation impossible. Upload speeds of 0.3 to 0.5 GB, which they themselves recognize as bad for the 10 GB contracted and down from 3 to 5 GB. Router 4 years ago, with WEP security (instead of WPA / WPA2). They indicate that they come to change it: but 4 days later they neither call nor come. Call an attacked, almost loud and impolite person to ask if he has fixed the fault (how? Alone?). Customer service waiting times of 10, 15 minutes. Imagenio asks me to subscribe to contracted or non-paid channels, such as Neox. Of course, although it is their fault you have to claim yourself in another department: they cannot escalate the problem and offer the customer the solution without having to bother more if possible or contact that department to do it on your behalf, nor offer the discount equivalent to the time the service has not worked correctly.