The Rimrock Resort Hotel is a AAA/CAA Four Diamond...

The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff, with that you would think the service would be topnotch. It was good but not great but I will get to that later. First lets talk about price. I rented a premium view with king size bed for $313 not inculding taxes,
which is fine. However when getting back from a hike I was taking shower and the tub seemed to not drain at first. I thought that the drain was closed but that was not the case. By the time I finished showering the tub was almost half full of water which is kind of gross but I thought maybe that is just me. The rooms are clean but out of date and banged up. Actually many parts of the hotel were in rough shape. The food here, however, is excellent. The only disappointment with regard to food was meat plate and cheese plate. Both cost $20. They were good but lacked meat and cheese. This was funny since that is why we ordered it but other then that the food was great. One of the other disappointing things were the fire pits outside. The idea is good but as we are in covid being clean is important . There were two seats which were covered in dishes and food dirty. Since they were dirty and not cleaned, we passed using this area which was a shame because it was beautiful night. So finally, the customer service. I said it was good not great because when I explained our experience, they asked if we told anyone and said that was too bad-have a great day. I guess they think that was all good. So for a Diamond 4 star hotel it didn't measure up. That's why I rated 3 out of 5 stars.