***bedbug alert****

***bedbug alert****
My husband and I decided to stay here because they were recommended by white water! We checked in around 2pm went out for our day and returned and went to bed. Around 2am my husband started getting itchy and felt something crawling on him, he ended up killing a BED BUG! We got up and we saw some more! My husband turned around and had bites all over his back. We immediately got our stuff and went down to the lobby to inform them about the incident and leave. We were told by the guy that it wasn't the hotel it was the people, making it seem like we brought our own bed bugs. We were also told we would get a refund and talk to a manager later that day since it was 2am! 6pm no refund no call! We called them. The lady that answered had no care in the world about our issues and kept saying they had no managers and wouldn't have a manager until Tuesday! Her tone of voice was completely disrespectful and rude! I think their staff needs some customer service training and need a better protocol when they have customers with this big of an issue. If I were managing this hotel, weekend/holiday or not I would make this my priority to make sure the customer left this horrible situation in an okay mood! Not pissed off like we are right now. I would never recommend this place to anyone ever!