This went downhill quickly. While my basement got...

This went downhill quickly. While my basement got wet due to a faulty sump pump, instead of drying it out, they cut out the brand new carpet and over 100 feet of drywall. It was totally unnecessary and they were told not to do it. Many thousands later, and the basement is refinished after just being finished months before they came to 'help'.

Update: So it went completely downhill. The local franchise in Agawam is first off passive aggressive, then full on aggressive. They cost me over 8000 in repairs and had the audacity to sue me for the whole bill for everything they shouldn't have done. I countersued and we had our day in small claims court.

The magistrate awarded them ONLY for the amount of the water extraction that I called them to do and nothing else for the destruction of my basement. Insurance paid most of the damage else I would likely have gotten a judgement for the damages.

Absolutely the worst experience I ever had, and their owner really thinks he's better than you.