Roman Zelenkeev

Review of Sofitel Silom Bangkok

It s a good 5* hotel, very well designed and locat...

It s a good 5* hotel, very well designed and located perfectly .However, food is average and breakfast is boring. The thing that upset me the most is staff attitude, very arrogant. It seemed like they are the guests not me. They solved the problem that occurred during my stay quickly and efficiently but front desk representative always interrupted me over the phone conversation. Management definitely must to provide a better training for their staff to demonstrate customer service. Your uniform is classy but your attitude is not