Courtney Walker

Review of Gwinnett Place Honda

I really liked Akeem at Gwinnett Place Honda. I w...

I really liked Akeem at Gwinnett Place Honda. I was at ease with him because he could answer my questions and he wasn't pushy, annoying or belittling of my concerns. He allowed me to talk through my pros and cons (yes, I made a list) and gave honest opinions when I asked. I felt he was honest with me.
Jamal, General Sales manager is awesome! You can tell that he invests in his people and he empowers them to be great at what they do. Everyone on the sales floor was friendly and proactive- I believe leadership is a top down process, so the positive atmosphere he has helped to cultivate is refreshing.
Mike in Finance was great as well. He explained everything in an easy way and was great with rapport despite the late hour. I plan to finance with my own employer in the near future so we didn't have to work on the interest rate part but he was fully prepared to do so. I had other questions that he was able to answer and provide guidance on as well. He was engaging and didn't rush me at all. The paperless process is very, very impressive.
Luis in service was sincere and friendly too. Though I had to come back two days after the sale because my car seat covers for the 3rd row weren't in (not his fault), he made the process as smooth as possible. I asked for help with something on the car and other's in the service group helped me as well. Again, team effort.
My only issues would be to place a sign near the chairs in the service wait section that there is a separate children's room available and there was a disconnect with scheduling the accessories.
This is my first Honda experience. The dealership is immaculate. This team beat out Nissan down the street and every car that I've ever owned (4 cars) except for this last unfortunate "experiment" with an Equinox, had been a Nissan. So trying another maker is a big deal for me.
The customer service experience at Nissan wasn't NEARLY the same walking into the sales group at that dealership. It was night and day.