Our company is having some major issues with a pro...

Our company is having some major issues with a product we've ordered at Vistek. They've had "2 business days" delivery advertised on their website. Well, two months later we still received nothing but a ton of promises about "expedited shipping" and... $24 refund from an order worth $1,187! What's really amazing, is that are not even offering us full refund.
This is really poor customer service and we're considering filing a complaint with Better Business Bureau. Henry's would have already been able to deliver the same product, but we bought into this whole "2 days delivery" promise. Vistek, shame on you! You won't stay in business for long if this is how you treat your customers.