Brianna Kay

Review of South County Family YMCA

I'm not surprised this location has such a low rat...

I'm not surprised this location has such a low rating.

A few months ago, my car was deeply keyed, I was at the YMCA only for an hour for my daughter s gymnastics practice, the front desk staff told me the cameras were not able to see the place of my car. It wouldn t surprise me if an employee was the one to key my car.

On June 21st, I received an email from Jenn, who has coached my daughter in gymnastics since she was three. The email informed me that the YMCA executives had terminated her, as well as others, employment effective immediately. Jenn also informed me that she was not aware what would happen to Tiny Team moving forward.

On July 1st, I called the front desk at the South County YMCA, asking if the Tiny Team had practice at their normal time, 6pm. They said yes. My daughter, her uncle, and I show up for practice only to find the doors locked with a note saying no practice from July 1- July 7.

On July 8th, I called the front desk staff asking for Joan, the gymnastics director. It went to voicemail, so I called the front desk again, asking if there was practice for Tiny Team at 6pm. They told me yes. For dual diligence, I decided to email Joan. I asked her what changes will be happening to Tiny Team now that Jenn is no longer there, she responded letting me know that my daughter could continue coming on Mondays and Wednesdays from 6-645pm for the pandas, which I believe is a low-level class. Or she could attend on Tuesdays and Thursdays at 445pm to practice with coaches. I responded to Joan explaining how I was disappointed this is the first time I m being communicated with about this change, but never received a response.

After the third time I was being told incorrect information by the front desk staff and director, I decided to call and ask for the head manager, they said they would transfer me to Jenny who has been disrespectful to me before. Once I was on the phone with Jenny, I started to tell her a little bit of the gymnastics situation, she cut me off and asked me for my daughter s name. I was reluctant to disclose this to her, because then she would know who I was and not be helpful. As soon as I told her my daughter s name, Jenny s demeanor changed, and she became disrespectful as I expected.

She informed me that she emailed me about the changes to Tiny Team weeks ago, I let her know I never got it. She responded with, well is this your email? Because I sent it. I told her that I check my email all throughout the day and I never received it. I also added the fact that two times now her front desk staff has told me there is practice when there isn t. She wasn t interested to hear how her front desk staff was communicating false information, and proceeded to say, well maybe you shouldn t be a member here anymore . The conversation ended with profanity and disappointment.

AVOID THIS LOCATION AT ALL COSTS.