I purchased a new laptop on monday the26 of june ,...

I purchased a new laptop on monday the26 of june , and on the original quote it came with a bluetooth mouse,but they supplied me with a wireless mouse, as I don;t know a lot about computers I opened the package and tried to connect the mouse with bluetooth and it would not connect ,so I took it back the next day, the refused to change it as I had opened it, so I had to buy a proper blue tooth mouse , this is very bad service, our family have purchased numerous computers from computer alliance ,obviously loyalty does not mean anything to them,we were going to purchase another in the next few months but will be going somewhere else as computer alliance can;t be trusted , and their customer service stinks,think TWICE before purchasing a product from them.