The employees were nice but there was so many misc...

The employees were nice but there was so many miscommunications and scheduling mistakes that I don't want to do service with them again. I had to get keys made for a used car I had purchased. I called in, spoke to two different people on two different days stating that they had one of the keys but the second needed to be ordered. The second conversation ended in the promise that the second kept would be in by Tuesday and a service appointment was made for Saturday morning, more than enough time for the key to arrive. I arrived at my appointment time on Saturday morning, waited almost 50 minutes to be spoken to and then was told I would need to leave my car the whole day. I hadn't planned to leave my car because when I made the appointment I was told it would be an hour and the keys would be made. We made arrangements to leave the car at the dealership on Monday and pick it up after I finished work. When I got there Monday afternoon I was told that there was only one key and the other had to be ordered. Obviously, I was very upset and explained the situation about my calls twice before to order the key. The response I was given was, the key has now been ordered when it comes in we'll get it programmed and maybe I can get the second service fee waived. So then I paid for my key and got in my car to find trash on the floor from the service techs. It was the very worst service I had expirienced. Although the workers are kind, the communication and service quality is horrible.