Amir Ghali

Review of Woburn Toyota

I purchased a used 2012 Lexus CT200h from this dea...

I purchased a used 2012 Lexus CT200h from this dealership. The sales person seemed nice at the beginning and the test drive was fine, but my issues started with the finance manager who pushed really hard to get me to buy the extended warranty, as well as the tire/wheels warranty. Then when I finished signing the paperwork my salesperson was already engaged with another customer and I had to ask multiple people multiple times about when and who is going to handle the vehicles swap. I ended up waiting over 30 minutes for someone to help me. I was never given any paperwork to indicate what kind of service was done to the car prior to the sale, and when I called their service department the next day I was giving an attitude by the person on the phone and she couldn't even tell me whether the oil was changed or not! It took them days to fax the paperwork to my insurance company, and I had to call several times to ask about my registration so I can get an inspection sticker. The biggest problem is when I decided to cancel the extended warranties I had purchased. It was a huge challenge, the same finance manager told me the cancellation is underway but when I called Toyota financial services, they said the dealer never send any cancellation documents. and not only that they informed me that the extended warranty had never been activated because the dealer made a mistake and sold me the incorrect plan! Be Extremely Careful with this dealership, especially with their finance office.