Adnan Khan

Review of BMW of San Rafael

Absolutely horrible customary service. Contacted t...

Absolutely horrible customary service. Contacted these folks for a car that wasn't listed locally and Jessy Custodio - the so called sales manager sends me a reply with an email asking - 'Are you a local ?'
I was shocked at this very first response as I was trying to get the car that I liked from these guys. When I ask him if they sell only to locals he responds back by asking "Do you contact every other dealer in the state ??""
These snarky responses over email clearly tell me that THEY DONT CARE ABOUT ANY POTENTIAL CUSTOMERS AND DONOT WANT ANY OF MY BUSINESS.

Based on my experience - I would never again go or contact this dealership. If they respond to customers like this before the deal where everyone is nice - I don't know how they will treat people after you buy the car from them.

STAY AWAY FROM THEM FOR THEIR HORRIBLE CUSTOMER SERVICE AND LACK OF ETIQUETTE.