As others have said, this company is horrible.

As others have said, this company is horrible.

Their website is constantly broken (and full of placeholder content that really doesn't inspire confidence in them as a professional business), their staff are NOT helpful, and the whole experience sucks.

The first payment we made online, they essentially lost. I was told that they "don't accept payments from Savings Accounts" by a guy named Ricardo, even though their website clearly had the option to input savings account details for a payment. Even he was surprised when he accessed the backend of their account login page.

I spent the next week trying to help prove to them that the transaction was completed according to our bank, and I never heard back from Ricardo after reaching out to him every single day that week. I finally had to contact their main line, and speak with someone who was able to confirm that the payment was processed on their end. But no one ever told me they had found my payment.

If I could move my mortgage to a new provider, I would in a heartbeat.

They have the WORST customer service I've ever experienced. It's amateur hour at best with these guys. I was willing to give them the benefit of the doubt when we first had our mortgage transferred to them, but I can see the writing on the wall.

They keep saying we can set up automatic payments, but my experience with them thus far makes me not trust them for anything. I don't even trust them for properly handling one-time payments, so why would I authorize them to debit my account regularly?

I wish we could move our mortgage to a more professional company.

If you have a choice, avoid Statebridge Company at all costs.