In January of this year, I was given a room key to...

In January of this year, I was given a room key to a room that was already occupied. I walked in on guests in their room. When I returned to the front desk and reported this, the manager and staff member said they were sorry and that I would have a $50 credit at Bourbon Restaurant. I used the credit and it was delicious! When it was time to check out, a bill was slipped under my door. I called down and asked if the $50 credit would be applied to my bill and was told it would. In February, I received my credit card statement and the charge was still there. I called the hotel and left a message. No one called back. I called and spoke with accounting. The person said she would get back to me. She never did. I called again and she said there was no record of the credit and the manager whom I had interacted with was no longer with them and that she would try to talk with the customer service person. I asked her to call me back. She did not. I called again and she said she still needed to talk to the person with whom I had dealt. I asked if she would call me back. She never did. I am tired of trying to work with the hotel and decided to write a review instead.