son nguyen

Review of Forinvest

I really could not understand this being a 5 star ...

I really could not understand this being a 5 star establishment.
First we got charged for breakfast when we had it included. The breakfast itself was not edible, fruit was not fresh, watermelon was slimy and tasted off. Hot food placed directly under the aircon, go figure.
We placed a do not disturb on our door as our baby has naps during the day. Well, right in the middle of her nap we get a telephone call to ask if we need housekeeping!!! Which of course wakes the baby.
Because I made a complaint about this I honestly believe housekeeping then out of spite said we drank a lot of the alcohol. Which they charged us for. We do not even drink alcohol!
We eventually got a refund but no email or anything to apologise for again charging wrong.
The effects of these were we got charged extra by the taxi who was waiting impatiently for us whilst the hotel sorted out the wrong charges.
Additionally as we are foreign to the country our credit card fees and exchange rate fees were charged in addition due to their mistake.
We also booked 2 massages. Not the deep tissue I asked for and not very professional when the masseuse smells of cigarettes.
Can not recommend this place!