Angel Langmuir

Review of Barrymore Furniture

Extremely disappointing customer service!

Extremely disappointing customer service!

I found a chandelier on a US online site that I could only order through Barrymore s or another firm I had never heard of. Of course I went with Barrymore s as they are a well established institution in Toronto.

I was advised it was a custom order and given summertime period Delivery would likely take 10-12 weeks.

I followed up at about 8 weeks after I placed the order and was advised no news . I called back again at 12 weeks and got the same message and same at my 14 week follow up call. At this point I insisted on getting a confirmed delivery date or I would have to cancel my order.

Two weeks later, today, I called and and found out they still had no idea of when the chandelier would be delivered; we are now Approaching the 5 month mark since I placed my order!

When I pressed for an explanation and tried to get a sense of when it might arrive, I couldn t get a straight answer. Rather I was told their was a mix up with the order and it went it late, but manager wouldn t say how late - But I pushed and I gather it was months late in going in. I was the. offered an apology and deposit refund. I agreed to refund because I lost faith in their ability to deliver. Sounds like major mess up in their process.

But, what s most disappointing is the number of calls I made to my salesperson who said he would get back to me after each call - but not once did he proactively follow up after my 3 inquiries!!! When I tried to escalate last time I called, I had no luck.

I will never do business with Barrymore again and I have made a point of sharing this story with everyone who asks why I have a bare lightbulb hanging in my newly renovated dining room/home.

I am shocked by this given Barrymore s solid rep. I can t help but wonder if their move to Caledonia Road Coincides with these service levels. Hopefully they won t go the way of Art Shoppe who is now closing shop after moving from its iconic Yonge and Eg location. That would be a shame