Chelsea Kitsis Review of Bob Brown Chevrolet
I would not recommend this dealership to anyone. F...
I would not recommend this dealership to anyone. First of all when I purchased the car, the finance guys make you flip through hoops before they will come down on the interest rate, which for them is a very easy thing to do. Second I purchased a Chevy Equinox that was 1 year old. A month after driving it there is problems with the car already. My car salesman misinformed me that I would not need an appointment to get the problems fixed. This was very far from the truth, even after I booked an appointment, they called to cancel on me because they were too backed up and only one mechanic. Then when I finally get my car in to get fixed, it was there for a full 7 hours and only one of the 3 minor problems were fixed. One of these problems was my temperature control, something very obvious that there is a problem, hot air blows when you have the vent at what is supposed to be the coldest temperature. Should be a no brainer, but not for these Bob Brown mechanics, they seemed to think everything was just fine with the temperature. In service you are not treated like a customer should be, only one person can make the appointment for you and when they go home for the day no one else can help you. Everyone seems too busy and no one seems to care. You sure get treated wonderfully when they want to rip you off for selling you a faulty vehicle, but you will not get treated like you even matter to them when you need any sort of repair. Don't count on anything getting fixed by Bob Brown service. I would save your time and buy a vehicle elsewhere.
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