I've been taking my cars to be serviced here for t...

I've been taking my cars to be serviced here for the past 10+ years. I have spent thousands of dollars and countless hours. Until recently, I have always had great service. However, after my most recent experience, I will not be going back. I waited for 5 hours to have my door lock fixed. I was there until half an hour after the service department closed and I was the absolute last customer to check out. I had questions about whether my 2010 Civic's door lock actually needed to be replaced due to normal wear and tear (after 3+ years and approx 30kmiles) and the service tech did not address my concerns and instead blew off my questions and looked at me like I was an idiot. After I left I noticed that the door handle had not been put back on properly, but because the department was closed, I was unable to get in touch with anyone that day. I returned the next day and was there 45 minutes before the place opened to make sure I got in line early. I STILL had to wait an additional five hours...to have the previous day's job finished! It cost me $288 and I wasted most of my weekend hanging out at Crown. Before I left on the second day, I asked to speak to a manager about a refund. The person in charge that day had neither the authority to issue a refund, nor the people skills required to make an unhappy customer less angry about her experience. I left my number and was told that the service department manager would be in touch with me the next day. I was extremely angry. The only redeeming thing was the very sweet service bay tech who walked out to my car on the second day to make sure it was fixed. He apologized and reassured me that the department manager would call me ASAP. After playing phone tag with the department manager for several days, I finally just gave up trying to get a refund. At the very LEAST I should have been given a coupon for a free oil change. So disgusted with my experience and I will NOT be going back. They lost a very loyal customer.