Recently I stayed with my husband and son for over...

Recently I stayed with my husband and son for over a week in this hotel. We were living the day before of our checkout, planning to use the room until last minute as our fight was at night. So I left some stuff in the room to be taken before leave (gifts and changing clothes). Surprisingly, coming back to the room in the afternoon to take a shower and change before leaving to the airport, I realized that none of the things I left in the room was there. Called and went to front desk, got the attendant and housekeeping supervisor very apologetic, but things were not found and we had to leave without a solution. Spent now over a week of communication with the hotel and finally the outcome presented was: I am sorry, but nothing was found and we don t have proofs that you really left things in the room. So to show good faith, I can offer you two 1 night Be My Guest certificates to be used on any Hilton Property, or 50k Hilton Points in your account that can also be used on Amazon . That doesn t cover even a portion of the items stolen, besides the time consumed through so many emails and phone calls between us and several hotel staff, reporting to the police. It s absolutely frustrating not only for being stolen, but now also for the impression that my report could even be made up as I don t have proofs of having left things in the room. So, should I have called a witness to show what I was leaving in the room? And should I keep receipts of everything that I bring to the hotel? At this point, more than the value, my concern is the trust and the complete lack of customer service, things that I believed Hilton would be on top. I had reported to Hilton Honors and am still waiting for their return.
Incident happened on 10/04/19
Today is 10/12/19