Li Chew

Review of Shangri La Georgetown,Penang

Dear Hotel Jen,

Dear Hotel Jen,

Thank you for your lovely rooms! We really had restful nights during our stay. My friends and i stayed in rooms 810 and 811 on 20 - 22 July 2018.
However, your counter service really needs to improve.
1. Made a request to your staff to prepare something special for my friends as they were celebrating their 10th year wedding anniversary. Made my request on 19 July to your counter staff. That staff agreed to arrange a cake. Repeated my request during check-in and again your staff confirmed that it is noted. However, arrangement never materialized.
2. During Check-out, your counter staff checked out room 819 instead of 810. Had we not asked for a receipt, we would not have known that the wrong room was checked out.
3. Wait time during check-out was also very long.

Hope you can look into this to improve on our overall experience.

Thanks once again for the lovely rooms.