What to expect from MWEB!!!

What to expect from MWEB!!!

Empty promises -
About 4 or 5 weeks ago I called mweb to upgrade to fiber and all was good, "you can expect your product to be delivered within 2 weeks" they said. On the 3rd or 4th week, I called to find out where my product was and I was told that I didn't qualify for it???? No explanation why anything changed after I was told that I was approved (All calls recorded for whatever reason rite!)
So I posted on there FB page and the image attached was the reply. That was Tuesday, No its Friday and still no contact. Fantastic service there mweb, I hope I can inform as many people as possible about how great your service is (NOT)

So all this tells me is that MWEB does not want me to go fiber as this product will be cheaper for me and cost them more on the free router and installation as was promised originally. THIS IS FACT as I was told "you can still get fiber but you have to pay for installation and router" and this was only said after my original verbal contract was not kept and I called to find out why. That is just unbelievable and makes no sense.

But unfortunately this was not an isolated incident, let me explain.

Line dropping, having to call them multiple times a week to reset my line and obviously sitting on the phone for hours with them being transfered from department to department just to have the call dropped and then have to start all over again. Waisting countless hours and halting work as per usual.

But my all time favorite (but not limited to) was when I upgraded to a 20meg line and got on a good day 11mps, on a bad day 0.01mps and on average 6 or 7. Nowhere near 20mps. Then when you call its "we will re-sync your line and it should be fine (for a few hours if lucky). 3 months later and countless hours waisted on your incompetence it turns out that the most I could run in my area is 15mps. Again, no one said anything and just charged me for 20mps. Then obviously I complain and want to leave and now suddenly the retention department just want to be super helpful, so I downgrade to 10mps(getting average of 6mps) and as expected, no refund for the months paying for a product that never existed. Again, excellent standards MWEB (NOT)

So these are just my favorite moments with this wonderfully useless service provider.

I hope that whoever this reaches will support a company that can actually deliver and are proud to do so. We have way to many thieving companies that just take and never take responsibility. Lets support the companies that will raise the standards of their competitors.

Pathetic service should not be tolerated.