Stay as far away from this organization as you can...

Stay as far away from this organization as you can. They will claim to send you "e correspondence," but in order to actually view/receive them you must be logged in to their archaic online "system." They also will not send paper bills or notifications because they're gone paperless, unless you specifically request to go off paperless. Now have to go down legal route like many others that have reviewed. Speaking with their representatives is like speaking to a bot reading a set of scripts, reading off UHEAAs odd "rules" and guidelines.

If you have an option, opt to have your student loan serviced by another organization. ANY other organization. You'd be better off borrowing from the mob.