Daniel Bradley

Review of GoWireless, Inc.

I went into the Gowireless store in Cypress, Ca on...

I went into the Gowireless store in Cypress, Ca on 5/27/16. I was inquiring about a 2 for 1 sale on apple iPhones. I have a son who works for Sprint and they were promoting a 2 for 1 sale on apple iPhones. I have been a Verizon customer for several years and was told by the salesperson Ian, that they were a Verizon store, and that they too were offering the 2 for 1 sale. We proceeded to complete the transaction and I was told that we would receive a credit/gift card in the mail within 6 weeks. After 2 months we still had not received the card, nor have we as of this date. I have continually received the "run around" since. I contacted Verizon Corp.and they said that Gowireless was not a corporate store and did not show that they offered a 2 for 1 sale to me. Needless to say, I am very disappointed that their sales people would blatantly lie to me and cheat me out of approximately $700. I will contact Gowireless corporate and see if they stand behind their "pledge", which states "I am committed to my....customer's positive experience today",and "We believe that our customers are our greatest asset and we work hard everyday to exceed their expectations by listening to and fulfilling their needs and treating them with respect and dignity.", and "when making decisions, we know that if it is the right thing to do for our customer and the right thing for our company, then we can and should do it. We are personally empowered to create positive customer experiences and company profitability every day."
I assure you that the above was not the treatment which I received at the Cypress store.