I discovered Kane through an Internet search. My i...

I discovered Kane through an Internet search. My intent was to have my white and black Time RXR redone in a new paint scheme. There were scratches and chips from three-four years of use and abuse. The cycle came with a rather complicated color and paint scheme, including carbon weave cutouts forming the Time logo. I got on the phone with Zane who walked me through every step in the process. It was immediately confidence inspiring - talking with someone who was super passionate, very knowledgeable, and extraordinarily open to collaborating with me on the whole design concept and the execution. I had the bike broken down at my local shop, Cadence in Philadelphia, and they did the shipping. When the cycle arrived at Kane, it was immediately into the design queue, and I was corresponding that day with Zane about color schemes, paint tones, finishes and all the rest. He did various design mockups for me and really guided me through the process of making the best selections. We collaborated on what ended up being a very sharp scheme. The consultation with Zane and his super-responsive approach was so absolutely reassuring. And then the cycle went in for painting the next week - and the results - absolutely stunning and beyond expectations. The frame and fork look like they just came from the factory. Every aspect of the execution is spot on. And, I should note, when the frame and fork arrived back to me (Kane shipped directly back to Cadence), the packaging was done to perfection - with real care. From beginning to end, Kane made this whole project easy for me. Their approach to customer service should be documented and written about and circulated in the industry as a model. And the execution of the paint job was exceptional. I am really eager to get this bike put back together and on the road. And I already have the next project in the queue with Kane. This is simply a super impressive operation on all levels.