Rob Moroto

Review of Calgary BMW

They lost my rims and winters, so they replaced th...

They lost my rims and winters, so they replaced them with some used demo ones they had, a week later I got a nail in one I found out that the demo ones that they replaced them with were worn out to the point that I needed to buy 4 new tires. And the earliest appointment that they had for a flat tire was two weeks out. Service is terrible. So I complained to my sales associate and he said he would take care of things... he agreed that it was a sh!t show there in service. Once everything was completed I wrote him an extensive message explaining the situation, outcome and my views on it and he never wrote back. I don t think their sales team cares about their clients either. It s hard to believe that they continue to succeed in a service based industry. They are lucky that their vehicles are so desirable.