Sara Alketbi

Review of Banyan Tree Al Wadi

I booked a villa and specifically asked for open d...

I booked a villa and specifically asked for open desert view, I made sure twice that was the villa booked for me, they also made me choose by asking which view i wanted! When i reached there, they took us to a villa with a closed different view, I told them that wasn t what I booked for, they told me they are fully booked and they don t have an available villa with a desert view and I have to upgrade and pay 1500 AED extra for a bigger and nicer view. I was very upset and went to the reception and been told that they have a villa and they ll take us but after they had told me they re fully booked?!! That was all planned for my husbands birthday and they ruined it. We ignored that there was a garbage and trash bags in-front of the villa let alone the wrong view!! They got us a small piece of cake as a complimentary LOL! This is not whats expected from a 5-star hotel! Never going there again.