Amit Kabra

Review of Courtesy Chrysler Jeep Casselb...

I got my old Dodge Neon for Servicing and a couple...

I got my old Dodge Neon for Servicing and a couple of recall fixes. The representative recommended a lot of additional work on the car which I approved and got it done from them. I had a 10% off discount coupon which wasn't used by the representative as I was told he already applied it on the account without me asking for it. I can't see it on the receipt. Well that's secondary and I even forgot about that before other problems showed up.
I took the car back home and the next time it wouldn't start. They had changed the positive connection on my battery (as recommended by representative). As per my experience and their analysis, my battery is in good shape and should not discharge on its own. When I called them, I was asked to tow my car in and they will fix it and reimburse tow expense if it was because of something they did. A car right out of servicing stops working and this is the response I receive after spending a good amount at the service center. It was heart breaking and very disappointing. Some assistance to get the car over to service center would have been very helpful. I instead approached a local mechanic and he helped me jump start the car. He said they had drained the complete battery while testing and changing the positive conn cable. Very lethargic work and bad customer service from Dodge Service Center.