Updated Review:

Updated Review:

I used this company a second time to move just recently and I was very happy with the service. This time they did call me to confirm before the move and went over all the things that would be necessary for the day.

The movers were careful with our items and nothing was broken. In addition, they were pleasant to be around. I was happy with their service from end to end.
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The movers were good and I would use them again. They arrived on time and despite the fact they were being paid by the hour they worked very quickly and efficiently. They did not complain that our place was an old rental suite with very steep stairs and were clean, polite and friendly.

The reason I deducted one star was that once I booked with the company they did not follow up to confirm with me the date and time of the move. I had to contact them the day before to find out the time of the arrival and the person on the phone seemed surprised that I was not contacted. Also, I found an off season promotion discount on their website that was to be applied and the driver informed of when the bill was done up. When the bill was being done up the driver told me he knew of no such discount promotion. To be fair, he called his supervisor and it was applied, but it was almost as if the onus was being placed on me to obtain the savings that I was offered through their advertisement. Good thing I'm on the ball!

Overall a great experience except for those two issues on the customer service end of things.