I wish my rate could follow suite of this 4 stars ...

I wish my rate could follow suite of this 4 stars but unfortunately, I had a horrible experience. Strike 1 - I called ahead and made an appt to see two specific cars they had on the lot. We got there and had to drive 3 cars because the sales person, Selwyn had retrieved the wrong vehicle. Strike 2 - Selwyn had finished all the paper work and it was put in line to be approved. Selwyn said we could run over to grab something to eat while we wait. He had the cell number and email in case something went wrong. Well, he text the wrong person. I sure hope he didn't share sensitive information to the wrong person? Strike 3 - something did go wrong. Very wrong. Selwyn wrote up the wrong vehicle. We waited all that time just to find out the saleman, Selwyn enter the wrong vehicle.
Not to mention how upset we were, but then a sales manager comes over, not to apologize for Selwyn and the BAD, unacceptable screw up that occurred, but he began to lecture us on how long it takes to buy a car. Huh? That was it?! Apology not given or offered? No attempts were made for this HUGE mistake? Well, I know to never return there again and I will be happy to share my bad experience with anyone willing to listen.

We went to Young Chevrolet and were very happy dealing with professionals who even dress the part.