Miles Sharpless Review of The Fort Wayne Hilton at the C...
Problems started soon after check in. Where to be...
Problems started soon after check in. Where to begin! My family booked a whole block of four rooms for check in and all of us checked in at the same time. The staff saw each of us, and we forgot the room number to my parents room. The staff said we couldn't have the number because of security reasons. We needed to find out some info fast for the wedding we were having the day after. The problem was not the security issues, but they gave the room number to one of my nephews when he asked. So what is the policy? The other issue is the Internet service. Every hotel gives you free internet that's high speed (every hotel I have ever stayed in) but this Hilton expects you to pay $9.95 per day for higher speed internet than the free basic throttled back internet they provide. Not really an issue, but rather annoying when there is no excuse for the price we paid for the rooms to receive low speed internet. The other issue is parking. It's stupid to pay for parking when no one monitors the gates. I went in and out many times and only once was I stopped by a gate attendant. It would be cheaper to pay for that night than for the Hilton to charge you automatically $8 dollars a night. Another issue that I had is the breakfast. $12.95 for breakfast! It was not even that good. I have stayed in many hotels and their free Continental Breakfast is on par with this Hiltons $12.95 breakfast. What next? The little coffee pot in my room was a nice feature had the creamers not been spoiled. Needless to say I had to get coffee at a gas station. Lastly and the most annoying of all. I had to call the front desk twice to get them to send someone up to silence a group of girls (from some high school I guess). The girls were out in the hall talking and laughing loudly. I don't have an issue with young kids having fun, but it was at 12:30am and my two year old was trying to sleep. The doors are paper thin so you can hear everything. Whats amazing to me is they claim when I called a second time to ask them to send someone up to tell the girls to go downstairs in the lobby to talk or in their rooms the staff told me they sent someone up and no one was in the hallway. How could they have sent someone up and not see the group in the hallway? They were right out my door and I could see them though by peephole. The second time I called they said they would send someone again, and they did this time. The only good thing I can say about this place is the rooms are very spacious and clean. The lady at the bar they do have in the lobby was super nice and friendly. Overall a cheaper hotel would offer you much more than this overpriced hotel. The paid for Internet, charged parking regardless if no one is attending the garage, and the expensive subpar breakfast drag the rating down.
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