I had reservations here on New Years Eve and my hu...

I had reservations here on New Years Eve and my husband and I both got sick the day after Christmas. On December 27th, I canceled our reservation and on January 1st was charged $200. The policy was to make sure you canceled 72 hours in advance or you may be charged $50 per person per reservation. I immediately called and left a message regarding canceling the reservation within the time they permitted. Was told that I would get a refund. It is now January 19th, 2021 and I still have yet to receive a refund that was suppose to be given 2 1/2 weeks ago. I have spoke to the restaurant 2 x stating that they would take care of it. Nothing and now can't get anyone to call me back. Just tried to call and leave another message and the VM is unable to take messages because it is full.