James Johnson

Review of Coit Services of Ohio

Air duct cleaning and sanitize was awesome, tech w...

Air duct cleaning and sanitize was awesome, tech was on time, friendly, placed protective mats and corner guards down, explained each phase as he begun it, he went over and beyond! I would give him 10 stars if I could! Some vents were not clipped in and when he put everything back together he clipped each one in, he secured his access holes with tape. Air duct cleaning from COIT is amazing.... Now let's change gears to Carpet cleaning, this was not so great, he arrived at the end of the window but within it, did not wear covers over his shoes (like the air duct guy) more than 24 hours later my dinning room is still wet. The carpets were drenched (maybe it needed it?) as far as looks they look good (But they had no stains), as far as smell they have a scent of some sort but then again it's still damp/wet 32 hours later. They do not place the booties on furniture to protect it while carpet is wet, they leave the items on an area that has no carpeting. Also beware ask about ANYTHING that comes to mind I took their recommendation but when the carpet guy arrived I learned of a new line item "odor eliminator" (Which oddly enough leaves me with an odor which I was told if i didn't get "odor eliminator" I would get an odor and be paying for another service call to get my carpets cleaned...so I said okay to pay double my quote now or later, let's do it now...paying nearing doubling for this service and guess what it smelled some say mildew I smelled pet, mind you every ceiling fan and window was open during the day when I'm home) Hopefully this helps all you review readers. If the odor goes away after a couple of days I will update this...as far as Air duct cleaning goes Coit hands down is the place.

UPDATE: Coit stands behind making it right, the issues you read above have been resolved by a second visit. The guy was prompt and waited for me as I did not answer at first due to being sick. He came in with foot protection. Asked where the issue was and took care of the issue, I expressed concern of two other rooms on lower level and he took care of them as well. Carpet no longer has an odor.