Normally I have a great experience here. But after...

Normally I have a great experience here. But after the way they have treated my mother, my opinion has plummeted. They printed the wrong gate number on her ticket, and even the TV information was wrong. She waited at the gate number 7 like it said to and found out her plane was in gate 1 she tried to rush over and catch the plane but missed it. Then they blamed her for missing her plane and even charged her to change her ticket when they were the ones who messed. I'm highly disappointed in the treatment they gave to my mother and instead of finding a way to get her to her destination tonight, she is having to put her vacation off until tomorrow ruining her rare chance at a time away and making her have to get a hotel so she doesnt have to drive 2 hours back home.