Called the factory about some replacement flashing...

Called the factory about some replacement flashing for windows I had installed in my home 25 years earlier. I was routed right to a guy who had been there far longer who, a) knew his craft, b) was highly efficient, c) was very personable, and d) figured out exactly what I needed and ordered it for me with no hassle or fuss. The best part: under Harvey's lifetime warranty it was FREE. No hidden "shipping" costs or "restock" fees or "service" fees. FREE. I just went to the local outlet and they handed me a box and an invoice for $350... with a 100% discount (net: FREE). Simple as that. Exemplary service for an exemplary product I would recommend strongly.