I stayed in this hotel for one night and it was a ...

I stayed in this hotel for one night and it was a nightmare yes a nightmare.
First issue when we checked in I was with my friend and told them that we want two rooms next to each other after two hour of waiting they gave her one in Jarash area and me in Ajloun!! Wow how close ! So I went back to the girl she said I can t do anything now I said but we told you and gave you a note about then went to change the room they said yes we have rooms empty next to her but u have to pay extra 80 dinnar for it I was whaaat I paid 180 dinnar for a small room and now 80 ! 260 dinnar for a small room in this hotel that s insane unbelievable then I walked away with no help so I stayed in the area that even dose not have the place to walk the stroller down in their I have to keep carry my daughter and the stroller every time I have to go to the room ! Then the room was not that clean and very small.
Then the biggest problem was when they entered the room while the kids was sleeping and emptied the mini bar that was illegal and no one even called to ask if they can do that or not or even left a note after taking everything out !!!!!!
I called and called at night to ask but no one called me back ! I called after an hour to ask them who did that ! Then the balcony door was stuck no way for a me to open it I called them they send a guy after 40 min then he tried so hard to open it it was jammed what if their is a fire or something and we have to open it ??!!! Then in the morning I called to help me get my son clothes it fell and stuck on the balcony edge I can t get it no one came and I left the hotel and kept calling and calling and ask about the cloths till they said oh ya yes we have two pieces not three we can t find it !! Will hello people I called u before checking out but you guys didn t care.
It was the horrible hotel I ever been in I m not a resident here it was the first visit for me and my kids and it was horrible.
I talked with a lot of managers in this hotel but no one called me back service is not acceptable at all.