18 Dec 2019: Made a reservation for lunch at 12:30...

18 Dec 2019: Made a reservation for lunch at 12:30pm, arrived at 12:30pm and was told that we will have to vacant the table by 2:30pm, which we did. In any case, we wouldn t plan to stay there for long. When we leave, there were still many tables are still vacant. So don t really understand the logic on having to vacant a table at a given time. As a customer, it is not a good experience. Restaurant staff are indeed courteous and friendly, however they are not really responsive.

The table we were seated was rather cold, in which the air-condition duct was kind of blowing directly. We asked to be seated to another table and the person responded that will check with the guests relation person. But 5 mins later, another person came to ask if we are ready to order the food. Think something has gone wrong with your system on the customer relationship management Social Garden! Our request on the change of table only happened after 15mins later. The restaurant was not really that packed on today s a lunch time.

The ambiance and food was alright. The selection of hot teas was all out of stock. Another disappointment!

Our order was these: a chicken liver parfait as an appetiser, two main courses: one beef steak, and a barramundi dish with local flavoured rice. The drinks was a strawberry freeze, a passion fruit drink, tumeric latte, and two hot coffees: americano and a mocha. They uses DJournal Coffee brand. The bill totalled to about IDR1,100,000.

Sharing some pictures of the drinks and the appetiser. Didn t take pictures of the main courses.

Restaurant cleanliness: 7/10
Customer service: 5/10
Responsiveness: 4/10
Restaurant ambiance/music: 7/10
Quality of food: 6/10