Customer service issues. Normal check in at 3PM, ...

Customer service issues. Normal check in at 3PM, duration typically 3PM to 11AM. This is 20 hours. Our rooms were ready two hours late on check in, no late check out allowed (rooms needed at empty hotel, lol). This is 2 hours out of our 20, or 1/10th of our stay.

So this Hyatt scammed roughly $40 from us. What will they do to you?

Two stars cause the hotel is decent.