Anna Langhorne

Review of The Henley Park Hotel & The Mo...

WARNING: Avoid this hotel! It has hostile, inflexi...

WARNING: Avoid this hotel! It has hostile, inflexible policies.

I had a family situation and was unable to complete my trip to DC. The hotel charged me $308.81 for my missed night. Unlike most modern hotels, Morrison-Clark doesn t send any reminders about upcoming reservations. Miraculously, I did receive a notification of my missed check-in the next day. How convenient! When I explained the situation, the clerk said Morrison-Clark s policy is to charge the full fee for missed nights. So sorry, Morrison-Clark, that I was in the middle of a family emergency and didn t think to cancel my hotel reservation! Thanks for being understanding and accommodating. Keep my $308.81. It is the only money you will get from me. Thankfully, there are many hotel options in your region.