Ashley Soong Review of Sofitel Luxury Hotels and Reso...
I've been double charged for my reservation. I'd a...
I've been double charged for my reservation. I'd already paid my reservation in full before my stay and checked in online, and then I find out that my reservation had been canceled once I go to check in with the hotel in person.The hotel staff then assured me they would return the money to my account and make a new charge. They've yet to refund me for the extra charge in a week since I've left the hotel. Dealing with the hotel staff has been an absolute nightmare. I've spent hours during my stay arguing with them, trying to get them to cancel the extra charge. Never staying here again! I've alerted my credit card company and hopefully my credit card company will be able to resolve this issue, since talking with the hotel has been futile. Incredibly disappointed with how the staff handled the situation. Stay away!
Comments: