Right now we have gone to the hotel, we reserve an...

Right now we have gone to the hotel, we reserve an address for two adults and two children one of 11 and another of 13 years, the hotel manager tells us that he does not admit us because the child of 13 is an adult and requires another room, that is another 2500 plus we are a family of lion Spain and we are 900km from home, we have stayed on the street, the worst of this is that the director has not shown his face,