I answer Mr. Warm regards, General Manager since i...

I answer Mr. Warm regards, General Manager since in my review he doesn't let me answer him. Not only is the 3-person elevator that was not working, the dishwasher had a sign that said it was out of order, I had to stay with the dirty dishes, I didn't have to wash a glass. They did not change all the towels, the second night, I had to dry myself with used towels, the screen was broken and I had to take a bath holding it so that it does not fall on me, I asked for a room of the two reserved with two single beds and they gave me A double, when I claim as soon as none of this arrives, it was resolved just wait for what we give you, the 4 stars are left over. If they cannot resolve, at least they re-establish the value of the money they take from their clients on the promise of a service that is not fulfilled.