I purchase an experience for my husband for Christ...

I purchase an experience for my husband for Christmas, he had a lot of fun, but I didn't think the company was super efficient when it came to the weather. We had to drive an hour out of our way only to find out it was canceled. We did call prior to our initial drive time but they 'weren't open' so we couldn't verify and if we didn't show we would get a no show and eat our costs. For the amount we pay, they could at least have someone on the phones stating if it was canceled before someone has to drive one hour in one direction wasting their time.