Never to trust their event management, complete wa...

Never to trust their event management, complete waste of time!!!

Visited pub planning to organize first birthday on 15th April. Met with Lisa their events coordinator and it was clearly mentioned that the event is over the easter weekend. This was very well noted then by both the parties. However the whole experience went downhill with set of lies said right on your face. That day we took buffet menu home. I called back after 10 days and spoke with same lady again to discuss the menu and asked if it can be modified. Asking our requirements she modified the menu and said this can be done on set price. It was again mentioned that the party is on easter weekend and the lady acknowledged the fact. To make a deposit an appointment was fixed on Friday mid day as she advised she will be available then. My wife came back from work on her lunch break to make the deposit. On both of our arrival we were advised that she is busy. If was busy then why was the appointment given then and wasted both of our time. Same lady attended us then and after looking at the discussed menu changed the verdict that she is not sure if the price will be same. Their main chef was called upon to discuss and straight away additional 85 dollars were added to the dish with number of pieces going down from 60 to 30 per dish. She kept pushing us to make a deposit and that menu can be discussed later. Since she was busy and have not much time, gave us negative after negative encounter. I mentioned menu is everything and unless this is confirmed and set rightly we are unable to make any deposit. Then she gave us some platter options to consider. After discussing with my wife we asked if it can be mixed and matched with buffet menu. She with frustration on her face said not sure and have to check with chef pushing again to make deposit for venue first. After then she went inside to check with chef the price if it can be done. Coming out after 2 minutes the first thing she said sorry we are unable to host function that day because it is easter weekend. Me and wife were taken aback with surprise thinking this lady just dont want any of our business it seemed. Then again she changed saying oh we can host the function but there will be 10 percent surcharge. We queried as why was this not advised earlier, facing another lie that there was no date mentioned earlier. I showed the same buffet menu we took home first day on which she wrote with her own hands her name and contact number. She agreed it was her hand writing however another lie that no date was given to her that day and we were suppose to get back to her later. If no date was given how was she able to check availability of their home stead functions room. Not sure if Saturday on easter is considered as public holiday to apply surchage however paying that was not an issue for us. The issues was facing lies up front and being negative with not fulfilling the appointment time, changing menu prices & advising no date was given to her. It seemed we were being burden there for this hospitality outlet.
Venue price was given $450 on first day and changed to $500 on next call. To bring our own chocolate fountain was not allowed before stating the pub policy, however this was changed later on call. No set standards whatsoever.